At Babru, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and refunds within a specified timeframe. Please read our policy below for more information.
1. Returns Eligibility:
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
- Items must be returned in their original packaging with all tags attached.
2. Return Period:
- You have [7] days from the date of delivery to initiate a return.
- After [7] days, unfortunately, we cannot offer you a refund or exchange.
3. Return Process:
- To initiate a return, please contact our customer support team with your order number and reason for return.
- Once your return request is approved, we will provide you with a return shipping label and instructions on how to return your item(s).
4. Return Shipping:
- Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item received, defective product).
- We recommend using a trackable shipping service to ensure that your return reaches us safely.
5. Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If your return is approved, a refund will be processed to your original method of payment within [15] business days.
- Please note that shipping costs are non-refundable, except in cases where the return is due to our error.
6. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange an exchange.
- Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit may be offered instead.
7. Non-Returnable Items:
- Certain items are not eligible for return, including:
- Intimate or sanitary goods (e.g., underwear, swimwear) for hygienic reasons.
- Items marked as final sale or clearance.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
9. Refund Exceptions:
- Refunds may be subject to inspection and approval. We reserve the right to refuse refunds for items that do not meet our return eligibility criteria.
10. Contact Us:
- If you have any questions or concerns regarding our returns and refund policy, please don’t hesitate to contact our customer support team. We are here to assist you!
Thank you for shopping at Babru. We appreciate your business!